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Carolinas HealthCare System (CHS) is the largest healthcare system in the Carolinas, and the third largest non-profit public healthcare system in the nation. CHS owns, leases or manages 29 hospitals in North and South Carolina and employs more than 1,400 physicians practicing in more than 500 locations. CHS also operates rehabilitation hospitals, nursing homes, ambulatory surgery centers, home health agencies, radiation therapy centers and physical therapy facilities. Together, these operations comprise more than 6,000 licensed beds and employ more than 44,000 full-time or part-time employees.
The health system’s Employee Health Department used a manual system for tracking, recordkeeping and reporting. The size of the organization and the number of separate locations and departments required stacks of forms for many critical programs. Beyond consuming significant resources, the manual approach also meant slow turnaround times and potential for human error throughout the process.
CHS wanted to automate medical surveillance tracking, simplify reporting and ultimately give Employee Health Department staff the best possible tools to do their jobs efficiently and effectively. But other variables had to be considered as well, including cost and the inevitable challenges of implementation, training and upgrades when dealing with large organizations.
UL EHS Sustainability’s Occupational Health Manager (OHM) software solution had all the capabilities CHS was looking for — and more. OHM has been used by the CHS Employee Health Department since 1998, primarily by nurses, HR assistants and clerks, as well as IS administrators. CHS Director of Employee Health Lydia Crutchfield, RN, BSN, says the transition to an electronic medical record has led to greater efficiency and organization, reduced workplace stress, and better information for the managers served by her department.
Employee Health Department staff report the power of OHM is experienced most directly in its impact on specific programs:
Bottom-Line Benefits — OHM has helped drive cost savings and improved business performance in key areas:
Reporting and Communication Benefits — OHM’s automated reporting has been a big time-saver for staff, but other communication improvements have been noted as well:
Data Integrity and Maintenance Benefits — Automating and electronically storing data has reduced the potential for human error or data loss.