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Coca-Cola Bottling Co. Consolidated (CCBCC) is the nation’s largest independent Coca-Cola bottler. They make, sell and distribute Coca-Cola products along with other unique beverages across 11 states, primarily in the Southeast, with corporate offices located in Charlotte, NC.
A corporate administrator establishes monthly training goals for company employees. Because of the unique needs of the bottling industry, some of the training is custom-developed. Administrators at the local level operate the training system, handling tasks such as adding and deactivating trainees and assigning lessons. They also monitor training completion statistics and provide that information to upper management.
Their previous training system was not meeting CCBCC’s needs in several key areas.
Data Consolidation: The system did not accurately report company-wide training completion percentages. In order to have confidence in that information, CCBCC had to manually evaluate, edit and re-calculate the data.
Status Reporting: CCBCC wanted reports automatically generated and sent to local managers before the end of the month showing which employees had not completed their training. Their system did not provide this functionality.
Content Development: Developing new content meant sending specifications to a third-party partner who would create the requested material and return it for review. The back-and-forth process, especially when reviewing new content, often
took several weeks.
To get the capabilities they wanted, CCBCC knew that they needed a different training system. They were aware that the transition to a new vendor might be difficult for some, and wanted that process to be as streamlined as possible.
CCBCC partnered with UL EHS Sustainability in January of 2009 and acquired the PURE Safety Learning Management System, the Content Editing System (CES) and the Content Creation System (CCS). The transition to the new system went smoothly, allowing the company to go live without any major complications or delays in reporting to local management. They now have the functionality their previous system lacked.
In conjunction with other safety programs, using UL’s solution has produced a nearly 25% drop in workers’ compensation claims and a 40% drop in auto liability claims.