University Hospitals: Customer Spotlight

Donna Ramadan was named Director, Employer Solutions at University Hospitals in August 2015. She was brought to University Hospitals in February 2014 to implement the strategic initiative of creating an integrated care delivery model for Women’s Health services across the enterprise.

Donna has over 24 years of healthcare experience; including clinical, financial, information technology and operations leadership. Prior to University Hospitals, Donna served as Project Director at the Cleveland Clinic; overseeing a $186M installation of Epic Revenue Cycle applications. Prior to the Cleveland Clinic, Donna served as Executive Director of Revenue Cycle at Delnor Community Hospital in Geneva, Illinois.

In this complimentary webinar, she will discuss how using real time information from PureOHS, UL's Compliance Management Software Solution, helped University Hospitals to identify areas that were lagging in compliance both at the individual and department level.

Using that information, they were able to pivot their flu vaccine delivery model by augmenting with mobile carts, extending flu clinic hours, increasing and revising employee communication, shifting staff resource locations, and adding additional vaccination locations. As a result, they attained unprecedented flu vaccine compliance for 2016-2017.